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Hi Max,
did you try to mark all disposition codes and export a file with all data? You can then use filters in SPSS or Excel, sometimes this can give more lucid clarity about the behavior of participant(s)/(groups).
Opening the survey and leaving the Tab open counts for EFS as an active participant, only after 30 minutes of inactivity, or if the Tab is closed the spot for this participant is freed again. So this definitely might also be an issue. Generally you can get the participants that suspended the survey or terminated it early through the following disposition codes:
Code 20 (only in anonymous surveys) marks participants as “Not yet started”, if they only opened the first page of the survey and then left. Disposition code 22 “suspended” is applied when a user suspends the survey somewhere in between (like described above). Or code 42 “Consent rejected” if the GDPR consent on the first page is declined.
You can find the full list of our disposition codes in our online documentation.
Best,
Unipark