Reply To: Triggers are sent simultaneously

[Fiona Lacki]

Hello,

we are experiencing the same issue: our emails, which are supposed to be sent with a dynamic offset, are being sent immediately after the survey instead of after one day. We also tried intervals of 2 hours and 30 minutes, but consistently encountered the problem that the trigger does not function as configured.

We have already contacted support, but have not received a response yet. Can somebody provide assistance?

Thank you and kind regards

Elena Strauß